Sophia Harrington

“Sophia Harrington covers luxury travel intelligence: loyalty programme strategy, booking timing, hotel rate structures, and the economics of the ultra-luxury hospitality market from a consumer perspective.”

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Luxury Hotels

24 September, 2024 · 2 min read min read

How Luxury Hotels Are Using Technology to Personalise the Guest Experience.

From AI-powered preference engines to biometric room controls, the technology infrastructure behind the world's most personalised hotel experiences.

stories by Sophia Harrington

Luxury Hotels · 24 September, 2024

How Luxury Hotels Are Using Technology to Personalise the Guest Experience

From AI-powered preference engines to biometric room controls, the technology infrastructure behind the world's most personalised hotel experiences.

Sophia Harrington · 2 min read

Travel Intelligence · 18 August, 2024

Booking Secrets: How to Access the Best Rates and Upgrades at Luxury Hotels

A frank guide to the strategies, timing, and relationships that deliver the best value and the most memorable upgrades at the world's finest hotels.

Sophia Harrington · 2 min read

Luxury Hotels · 10 May, 2024

The Art of Check-In: How the World's Best Hotels Welcome Their Guests

The check-in experience is the first physical expression of a hotel's service promise. We examine the approaches that make the first five minutes of a luxury hotel stay genuinely memorable.

Sophia Harrington · 2 min read

Luxury Hotels · 25 February, 2024

How to Complain at a Luxury Hotel: The Etiquette and Strategy of Dissatisfaction

The most experienced luxury travellers know that how and when you raise a concern at a great hotel determines the outcome more than the severity of the problem itself.

Sophia Harrington · 2 min read